Technical Support System

Technical issues can be a very difficult task for a district to manage. With our support system, your teachers have a way to directly contact your technicians with the information the technician needs to support them. The technicians have a portal where they can search all of the support requests and respond to each accordingly.

Using our technical support system dramatically increases the efficiency of your district technicians and allows them to handle support requests quickly and instantly notify the teachers of their actions on the ticket.

The Twotrees Technical Support System has many built in features, including:

• Teachers can easily submit a help request to technicians
• Teachers get instant feedback via email when a technician updates the status of a request
• Technicians are able to search tickets to identify persistent problems specific issues
• Technicians get the necessary information they need to support problems in an easy to read format

We also offer complete customization services to this system for each district to ensure it works exactly how you need it to.